Airlines (Subscribe)
Links
Alitalia Sucks
Consumer complaints about lost luggage and other issues. Links to related sites.
NorthWorst Air
Article from an ex-employee.
Off Limits
http://www.westword.com/issues/2000-07-20/offlimits.html
Westword Online article sponsoring a 'What United Did to My Summer Vacation' contest. (July 20, 2000)
Out of the Blue
http://archive.salon.com/business/col/hest/2000/07/28/united/
Lies in the sky: An inside look at United Airlines' abysmal service. [Salon] (July 28, 2000)
Ryanair Campaign
http://www.ryanaircampaign.org/
Gives observations and experiences relating to Ryanair. Includes copies of correspondence, press articles and advice on reporting problems.
Some Tips For Dealing With Lost Luggage at Northwest Airlines
http://home.att.net/~susanfe/Northwest.htm
Article cites experiences with rude personnel who failed to return phone calls to help customer with problem.
Unfriendly Skies
http://archive.salon.com/business/feature/2000/07/28/united/
Passengers who try to fly on United are ending up as casualties of a labor war between the airline's management and its 'employee owners.' [Salon] (July 28, 2000)
United Sends Mixed Privacy Messages
http://news.com.com/2100-1017-226708.html?legacy=cnet
Despite United Airlines' promise to respect customer's privacy, users of its reservation system could find their personal information exposed. [cnet] (June 4, 1999)
United We Strand
http://www.westword.com/Issues/2000-08-10/news/feature.html
Winners of Westword Online's 'What United Did to My Summer Vacation' contest. (August 10, 2000)
Untied
Customer complaints about United Airlines and its customer service. Includes a database for passengers to submit their experiences.