Consumer complaints about lost luggage and other issues. Links to related sites.

Article from an ex-employee.

Westword Online article sponsoring a 'What United Did to My Summer Vacation' contest. (July 20, 2000)

Lies in the sky: An inside look at United Airlines' abysmal service. [Salon] (July 28, 2000)

Gives observations and experiences relating to Ryanair. Includes copies of correspondence, press articles and advice on reporting problems.

Article cites experiences with rude personnel who failed to return phone calls to help customer with problem.

Passengers who try to fly on United are ending up as casualties of a labor war between the airline's management and its 'employee owners.' [Salon] (July 28, 2000)

Despite United Airlines' promise to respect customer's privacy, users of its reservation system could find their personal information exposed. [cnet] (June 4, 1999)

Winners of Westword Online's 'What United Did to My Summer Vacation' contest. (August 10, 2000)

Customer complaints about United Airlines and its customer service. Includes a database for passengers to submit their experiences.