Jonathan Freedland describes his experience with UPS in sending a crate of stuff from California to Britain, including the admission of a UPS manager that the handling had been a 'catalogue of errors'. [Guardian] (January 7, 2004)

Niles, Michigan resident received wet, broken, and delayed packages. Photos of badly stacked boxes in UPS truck. Sales of bumper stickers.

On international shipments, United Parcel Service charges the recipients with fees not disclosed to the shipper.